RESOLUTION OF DISPUTES
Granted what set forth by point 14 of the General Terms and Conditions of Sales, click on the following link to obtain information on the possibility to adhere to the European ODR Platform for the alternative resolution of disputes that arise in relation to the purchases made on our site, or if you wish to initiate a new alternative resolution procedure through the European ODR Platform: http://ec.europa.eu/odr
GENERAL TERMS AND CONDITIONS OF SALE
Conditions of Sale
1.1. These general conditions of sale (hereinafter also the “Conditions of Sale”) shall apply to the purchase of products branded “Lucia Merlo” (hereafter the “Products” or individually the “Product”) made via the e-commerce section of the site www.luciamerlobags.com (hereafter the “Site”) by final users who may be qualified as “Consumers” pursuant to article 1.2 below. The e-commerce section of the Site, which is the property of Lucia Merlo, with registered offices at Via Muratori Lodovico 7, 20135, Milan, Fiscal Code, no. MRLLCU84L71E625N, VAT no. 10287160963 and Registration number at the Company Registry of Milan no. MI-2519700 (hereafter “Lucia Merlo” or “Producer”) and is managed by Lucia Merlo.
1.2. The Products are offered and sold through the e-commerce section of the Site directly by the Producer. Purchases made via the Site shall have as parties Lucia Merlo as Seller (hereafter also the “Seller “) and the final user consumer who purchases one or more Products for purposes that are personal and outside a business, trade, craftsmanship or profession, as the buyer (hereafter the “Consumer“) (the Seller and the Consumer shall be jointly referred to as the “Parties“)
1.3. Any communication by the Consumer in connection with and/or in relation to the purchase of the Products – including any notifications, claims or requests concerning the purchase and/or delivery of the Products, the exercise of the right to cancel, etc. – shall be sent to the customer care (the “Customer Care“) by using the specific contact form on the Site through the button “Contacts” at the bottom of each page of the Site.
1.4. All purchases of Products are regulated by the version of the Conditions of Sale published on the Site at the time the order is transmitted by the Consumer.
1.5. The e-commerce section of the Site is dedicated to the retail sale of the Products and as such is designed for use solely by Consumers. If you are not a Consumer or you do not wish to accept the Conditions of Sale, we invite you not to use the e-commerce section of the Site to purchase the Products. Should one or more sales be made to a buyer who does not qualify as a Consumer, these Conditions shall be applicable but, in derogation of what foreseen by the same:
the withdrawal right referred to in article 10 shall not apply to the buyer;
the Product warranty referred to in article 8 shall not apply to the buyer;
no other provisions foreseen in favour of the Consumer which reflect or comply with binding provisions of the law shall apply to the buyer;
the sales contract entered into by the Seller and the buyer shall be governed by Italian law, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention 1980.
1.6. By transmitting the purchase order for the Products, the Consumer agrees that the confirmation of information concerning the transmitted order and these Conditions of Sale shall be sent to the Consumer by e-mail to the address provided by the Consumer during registration on the e-commerce section of the Site or process of purchase of the Products.
1.7. In order to purchase the Products via the e-commerce section of the Site, Consumers must be aged 18 or over in order and have legal capacity, which the Consumer declares to be and possess. The Seller reserves the right not to accept and/or perform purchase orders of the Products received from minors.
1.8. The Consumer shall be responsible for obtaining and at the Consumer’s own cost and/or expense, any necessary software and/or computing and/or digital equipment and/or instruments and/or telecommunications’ services, including in respect of Internet connection to the Site and/or telephone costs, in accordance with the rates applied by the service provider selected by the Consumer, that are required to access the e-commerce section of the Site.
Product features and availability in the various geographical areas.
2.1. The Products are offered and sold by the Seller through the e-commerce section of the Site with the features and qualities described therein and in accordance with the Conditions of Sale published on the Site at the time of the transmission of the order by the Consumer, with the exclusion of any other term or condition.
2.2. The Seller reserves the right to amend and/or update these Conditions of sale at any time, in its own discretion, also as a consequence of amendments to applicable laws and/or regulations, with no obligation to give notice to users of the e-commerce section of the Site. Any amendments made to the Conditions of Sale shall come into force from the date of their publication on the Site and will only apply to purchases of the Products concluded from that date.
2.3. The Consumer acknowledges that the Products offered for sale via the e-commerce section of the Site are subject to availability at the time and that the categories, models, style and/or the features of the same, including prices, may be subject to changes and updates without the obligation to give prior notice. Such changes apply solely to orders not yet confirmed on the date of such changes. In any event, we invite the Consumer to check the availability of the Products as well as their price prior to transmission of the purchase order in accordance with article 3 below.
2.4 The Products offered for sale via the e-commerce section of the Site can be purchased by Consumers who request their delivery across European Union, United Kingdom and Switzerland.
Product purchase procedure – Conclusion of each individual purchase contract
3.1. The presentation of the Products on the Site, which is not binding for the Seller, constitutes a mere invitation addressed to the Consumer to make a contractual offer to purchase and is not an offer to the public.
3.2. To conclude a purchase contract for one or more Products through the e-commerce section of the Site, the Consumer will be asked to compile a purchase order of the Products. The purchase order may be compiled in English and once transmitted by the Consumer to the Seller via the e-commerce section of the Site shall be a valid contractual offer subject to these Conditions of Sale, which form an integral part of said order and which the Consumer, by transmitting the order to the Seller is required to accept in their entirety and without reservation. Prior to proceeding with the purchase of the Products by transmitting the purchase order, Consumers will be asked to carefully read these Conditions of Sale as well as the notice concerning the Consumer’s right to cancel, print a copy of the same by using the printing command and/or store or reproduce a copy of the same for the Consumer’s personal use. In addition, Consumers will be asked to check their personal data and correct any errors in the provision of same.
3.3. The Consumer’s purchase order is accepted by the Seller by sending an e-mail to the Consumer confirming the order, to the address provided by the Consumer to the Seller at the time of registration on the e-commerce section of the Site or by transmission of the order if the Consumer did not register on the e-commerce section of the Site, which email will include as attachment these Conditions of Sale, a summary of the order placed, inclusive of the details of the price of the Products, shipping costs and applicable duties, as well as a description of the features of the Product ordered. The Consumer’s order, the Seller’s order confirmation and the Conditions of Sale applicable to the purchase contract concluded between the Parties will be archived electronically by the Seller’s on its computing systems and the Consumer may request a copy of same by sending a communication to the Customer Care by using the specific contact form on the Site through the button “Contacts” at the bottom of each page of the Site.
3.4. Each purchase contract for Products shall be deemed concluded between the Parties when the Consumer receives the order confirmation of the Seller by e-mail.
Products’ selection and purchase procedure
4.1. The Products offered for sale through the e-commerce section of the Site may be purchased by the Consumer by selecting the Products of interest and adding them to the virtual shopping cart. Once selection of the Products is complete, to purchase the Products added to the shopping cart the Consumer will be invited to (i) register on the e-commerce section of the Site, providing the requested data or, (ii) login, if the Consumer is already registered or (iii) provide the Consumer’s data to complete the order and allow the conclusion of the purchase contract without registration on the e-commerce section of the Site. In the event the data provided by the Consumer with the order differ from those provided during registration on the e-commerce section of the Site, the Consumer will be asked to confirm the Consumer’s data (by way of example and without limitation: name, surname etc.) as well as the delivery address of the selected Products, the billing address and, on an optional basis, a telephone number where the Consumer can be contacted in relation to the purchase made. The Consumer will be shown a summary of the order to be processed, which content can be modified: then, the Consumer, will be required to carefully read and expressly accept these Conditions and the Privacy Notice by ticking the specific check box inserted in the summary of the order and, finally, confirm the order by clicking the “Place Order” button, which order will thus be effectively sent to the Seller and produce the effects indicated a previous paragraph. 3.2. Prior to proceeding with the placement of the order, the Consumer will also be asked to select the Country and delivery options for the Products and the payment method from those available. As the Consumer selects a method of immediate payment of the Products (at the same time of the purchase) by credit card (DA VERIFICARE), the Consumer will be required to provide the relevant data via a secure connection. The Seller reserves the right to verify the personal data provided by the Consumer for accounting and administrative purposes. As payment is made by credit card, the purchase price will be debited only at the time the order confirmation is transmitted by the Seller to the Consumer.
4.2. In the event that, during the Product selection procedure on the e-commerce section of the Site pursuant to paragraph 4.1 above, the Consumer notes that the price of one or more Products the Consumer intends to select for purchase is evidently lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to an evident technical problem that occurred on the e-commerce section of the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Customer Care by using the specific contact form on the Site through the button “Contacts” at the bottom of each page of the Site.
Delivery and acceptance of goods
5.1. The Site indicates the Products’ availability and times of delivery; however, such information is to be intended as purely indicative and not binding for the Seller.
5.2 The Seller undertakes to do everything within its power to comply with the delivery times indicated on the e-commerce section of the Site and, in any event, undertakes to effectuate delivery within a maximum of 5 (five) days from the day after the date at which the Seller confirmed the order from the Consumer, unless the Seller notifies the Consumer, within the same deadline, that delivery of the Products is not possible by reason of their unavailability, even temporary. In such event, the Seller shall reimburse to the Consumer the amount paid by the Consumer for the Products in accordance with paragraph 5.3 below.
5.3. Delivery of the Products ordered by the Consumer shall be made by courier. The Consumer undertakes to check promptly and within the shortest possible time, that the delivery includes all and only the purchased Products, and to promptly notify the Seller of any defective Products received or any discrepancy between the Products received and those that were ordered in accordance with the procedure of paragraph 8 of these Conditions of Sale; in the event of failure to do so, the Products shall be deemed accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly damaged, the Consumer is invited to refuse to accept delivery from the carrier/courier or accept the delivery “with reservation of rights”.
Prices, shipping costs, duties and taxes
6.1. The price of the Products is that indicated on the e-commerce section of the Site in the summary of the order and at the time the order is transmitted by the Consumer. Such price is inclusive of the costs of Products’ standard packaging, VAT (where applicable) and any indirect tax (where applicable), whilst it is exclusive of shipping costs, which are calculated and displayed in the summary of the order prior to its transmission to the Seller and which the Consumer agrees to pay to the Seller in addition to the price of the Products indicated on the e-commerce section of the Site.
6.2. The Consumer shall pay to the Seller the total price, inclusive of the elements indicated at previous article 6.1., as summarized in the order transmitted by the Consumer and the order confirmation sent by e-mail by the Seller to the Consumer.
6.3. The Consumer is invited to request information on any duties or taxes applicable in the Consumer’s country of residence or the country of destination of the Products to the competent authorities in the Consumer’s country of residence or the country of destination of the Products.
6.4. Any additional costs, charges, taxes and/or duties that a country may apply, for any reason to the Products purchased through the e-commerce section of the Site and under these Conditions of Sale is the exclusive responsibility of the Consumer.
6.5. The Consumer declares that the Consumer’s lack of knowledge of the costs, charges, taxes and/or duties indicate at paragraphs 6.3. and 6.4. above shall not constitute a reason for termination of the purchase contract and said costs and/or duties shall under no circumstances be required to be paid by the Seller.
6.6. Finally, Consumer acknowledges that in the event of the Consumer’s refusal of the Products or non-delivery of same for reasons attributable to the Consumer or their recipient (such as incorrect address and/or telephone number of the recipient; repeated absence of the recipient, etc.) the Seller may retain the Products and charge the Consumer an amount that corresponds to the ordinary shipping costs by courier of the Products, the costs of their return and any additional custom duties and taxes applicable to the sale. The Consumer will thus be reimbursed solely of the paid price of the Products.
7.1. Payment of the total price of the Products purchased through the e-commerce section of the Site shall be made by the Consumer within the essential term of 1 (one) day from the date of transmission of the order confirmation by the Seller to the Consumer. The Consumer expressly agrees that performance of the purchase contract by the Seller will commence at the time the price of the purchased Product/s is credited onto the Seller’s bank account.
7.2. Payment may be made only by credit card in accordance with the following conditions. The Seller may also allow other payment methods by indicating them in the payment section on the e-commerce section of the Site.
7.3. The Seller shall promptly transmit to the Consumer, if required by applicable laws, the invoice/tax receipt concerning the purchase of the Products made in electronic format by e-mail to the address provided by the Consumer, if the Products are to be delivered in the Italian territory, or in paper format together with the purchased Products, in all other cases.
Seller’s legal warranty of conformity, reporting of non-conformity and interventions under warranty.
8.1. Pursuant to European Directive 44/99/CE and Italian Legislative Decree No. 206/2005 (hereafter the “Consumer Code”), The Seller warrants to the Consumers that the purchased Products will be free from defects in their manufacturing or materials and conform to the descriptions published on the e-commerce section of the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. No warranty shall apply in the event the Products have been used or washed in a manner that does not conform to usage and washing of the Product and/or the instructions and/or warnings on the matter provided by the Seller, or displayed on the relevant illustrative documentation, tags or labels.
8.2. Under penalty of forfeiture of this warranty, the Consumer is required to report any defects and non-conformity of the Products within 2 (two) months from their discovery, by sending to the Customer Care Service of the Seller a communication by the contact form on the Site through the button “Contacts” at the bottom of each page of the Site, with indication of the defect and/or non-conformity detected, and attaching at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the fiscal receipt.
8.3. Following receipt of the communication above and related documentation, the Seller shall assess the defects and non-conformity reported by the Consumer and, after having examined the documentation provided by the Consumer, shall decide whether to authorize the return of the Product and reply to the Consumer by e-mail to the address provided by the Consumer in the process of registration on the Site or when transmitting the order, containing the return form to be included in the package, a sheet with the address of the warehouse to be printed and applied to the outside of the package and the instructions for returning the Product. An authorization to return the Products shall in no event constitute acknowledgement of the defect or non-conformity, which real existence will be assessed after the Products have been returned, that is, upon arrival of the Products at the Seller’s warehouse at the address indicated in the following paragraph. Upon arrival of the Products at the Seller’s warehouse, the Seller will carry out the quality checks of the returned Products, with the assistance of the Seller. If the Seller doesn’t authorize the return because the Product doesn’t have any defects, the Seller will notify the Consumer by e-mail that the Product is compliant and that it doesn’t have any defects, and consequently, will invite the Consumer to recover the Product at his own expense by refusing to carry out any warranty work.
The Products that the Seller authorised to be returned shall be returned by the Consumer, together with a copy of the notice of authorization to return them indicating the “Returned Product Code” within 30 (thirty) days from the date the defect or non-conformity was reported, to the following address:
Via Muratori Lodovico 7
20135 MILANO – IT
8.4. In case of defects or non-conformity, the Consumer shall have the right to the restoration by the Seller of the conformity of the Product, by repair or replacement, or the alternative remedies in the cases expressly provided by article 130 of the Consumer Code.
If the Seller undertook to reimburse the Consumer of the paid price, reimbursement will be effected, where possible, by using the same payment method used by the Consumer to purchase the Product.
Defective Products Liability
9.1. The provisions of EC Directive 85/374/CEE the Consumer Code shall apply to any damages caused by defective Products. The Seller, in its capacity as distributor of the Products on the e-commerce section of the Site, shall be released from any liability, without exclusions and/or exceptions, by indicating, upon request by the Consumer, the identity and address of the manufacturer.
Right to cancel
10.1. Subject to the exceptions provided in Article 59 of the Consumer Code, the Consumer shall have the right to cancel any purchase contract concluded pursuant to these Conditions of Sale without the obligation to provide a reason and incurring any penalty, within 14 (fourteen) days from (i) the date of delivery of the Products or (ii) in the event of purchase of several Products with a single order that are delivered separately, from the date of delivery of the last Product.
10.2. To exercise the right to cancel, the Consumer shall notify the Seller, prior to the expiry of the term indicated at paragraph 10.1 above, of the Consumer’ decision by the contact form on the Site through the button “Contacts” at the bottom of each page of the Site and entering the order number and e-mail address used to make the purchase. Alternatively, the Consumer can send to the Seller, at the email address email@example.com an explicit declaration of a decision to cancel, providing the aforementioned information.
10.3. After performance of the terms of paragraph 10.2 above, the Consumer will receive a cancellation confirmation e-mail, containing, if in the meantime the Consumer received the ordered Product, the cancellation form to be inserted in the package, the instructions on how to return the Product, to be sent within and no later than the following 14 (fourteen) days to:
Via Muratori Lodovico 7
20135 MILANO – IT
10.4. If the Consumer received the Product, the Consumer is required to return it without undue delay and, in any event, within 14 (fourteen) days from the date notice of cancellation was given. This deadline is met if the Consumer returns the Products prior to the expiry of the period of 14 (fourteen) days. Shipping risks and costs for the return of the Products to the Seller, as well as the evidence of same, shall be the responsibility of the Consumer. If the Consumer exercises the right to cancel via the e-commerce section of the Site, prior to confirming the cancellation decision, the cost for returning the Products will be indicated through the return service offered by the Site.
10.5. In the event of cancellation, the Consumer shall be reimbursed the payments made, inclusive of shipping and delivery costs to the Consumer (with the exception of additional costs deriving from the choice of a type of delivery other than the less expensive type of standard delivery offered), without undue delay and, in any event, no later than 14 (fourteen) days from the date of exercise of the right to cancel. Reimbursement shall be effectuated by using the same method of payment used by the Consumer for the initial transaction, unless the Consumer requests reimbursement via a different method of payment. In such event the Consumer will be charged for any additional costs deriving from the choice of such different method of payment. The Seller may suspend reimbursement until receipt of the returned Products or evidence of their shipping by the Consumer, if earlier.
10.6. The Consumer is liable for any diminished value of the Products resulting from a manipulation of same other than that is necessary to establish the nature, features and functioning of the same. Therefore, if the returned Products are found to be damaged (for example they evidence usage, abrasion, nicks, scratches, deformation, etc.), incomplete in all their elements or accessories (including unaltered tags or labels and attached to the Product), unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty certificate, if any, the Customer shall be liable for the decreased value of the Product and be entitled to receive the reimbursement of an amount equal to the residual value of the Product. To this purpose, we invite the Consumer not to manipulate the Product beyond what is strictly necessary to establish the nature, features and functioning of same and to protect the original packaging of the Products with an additional protective packaging that preserves its integrity and protects its during transport even from writings or labels.
Intellectual Property Rights
11.1. The Consumer acknowledges that all industrial and/or intellectual property rights and/or rights of economic exploitation in and to all or part of the Site, including without limitation the content, information, products or services rendered available via the Site, are and shall remain solely and exclusively owned and/or otherwise available to Lucia Merlo for the world and universe and for the full period of protection (including renewals, extensions and, thereafter if permissible, in perpetuity) provided by applicable law and regulations, in any form, format, manner, by any means and/or onto any media.
Consequently, the Consumer acknowledges and agrees that the said rights shall cover (i) each and every trademark, logo, title, company name, domain name, distinctive sign, product name, whether registered or unregistered, of the Seller that is contained in the Site, (ii) each and every product of the Seller and/or related design, model, whether registered or unregistered, that is reproduced on the Site (iii) each and every textual, visual, audio, audio-visual content and/or material of the Site, including without limitation graphic designs and layouts, informative and/or editorial content, images, , photographs, music, videos.
Nothing contained in the Conditions of use and/or Conditions of Sale and/or Privacy Notice shall have the effect of transferring, licensing and/or otherwise deal with the said rights to the Consumer and/or to any third party. The Consumer undertakes not to do or omit any act that does not conform to or may otherwise prejudice the rights above indicated.
The Consumer may not directly use or authorize any third party to use the Site for any unlawful purpose and/or in breach of any legislation, regulations and/or the rights of any third party and/or the Conditions of Use and/or Conditions of Sale, nor store, copy, reproduce, upload, publish, distribute, broadcast, transmit, communicate, make available to the public, modify, adapt, translate, encode, or otherwise use all or part of the Site, including without limitation the content, information, products and services rendered available via the Site (such as for example all the content of the Site), in any form, format or manner, by any means and/or onto any media, including without limitation by means of software and/or computing and/or digital instruments and/or equipment and/or media and/or telecommunications’ services.
Protection of Consumer Personal Data
12.2. The Consumer hereby declares and warrants that in providing personal data to the Seller during the registration and purchase process the Consumer shall comply with all applicable laws and regulations, notably by providing true and correct data.
12.3. The Seller, as The Controller, shall grant to take appropriate measures to ensure stored or processed from destruction, loss, even accidental, alteration, unauthorised disclosure and accidental or illegal access.
12.4 The Consumer is entitled, at any time, to update and/or amend the personal data provided to the Seller through the “My Account” section on the Site, which can be accessed after logging in.
12.5. For any further information on how the personal data of the Consumer are processed, we invite you to access the Data Protection Information Notice to Users section and carefully read the General Condition of Use
Applicable law, settlements and jurisdiction
13.1. The Conditions of Sale and any purchase contract concluded between the Seller and the Consumer under these Conditions of Sale shall be governed and construed in accordance with the laws of Italy and, in particular, the Consumer Code, with specific reference made to the legislation on the matter of distance contracts, and Italian Legislative Decree no. 70 of April 9, 2003, on certain aspects concerning electronic commerce. In any event, any rights granted to Consumers by mandatory provisions of law in force in the Consumer’s country of residence shall not be prejudiced.
13.2. In the event of a dispute between the Seller and the Consumer, the Seller hereby warrants that it shall participate to the attempt to reach an amicable settlement which a Consumer can request before RisolviOnline, an institutional and independent service provided by the Board of Arbitration of the Chamber of Commerce of Milan, which offers the possibility to reach a satisfactory agreement, with the assistance of an impartial and expert Arbitrator, in an amicable and secure manner on the internet. For further information on the RisolviOnline regulations or to submit a settlement request, please visit the website at www.risolvionline.com.
13.3 As an alternative to the settlement attempt of paragraph 14.2 above, the Consumer is also entitled to access the European Online Dispute Resolution Platform (European ODR Platform) to resolve any disputes between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Commission European in accordance with Directive no. 2013/11/EU and Regulation (EU) no. 524/2013, with the aim of facilitating out-of-court solutions that are independent, impartial, transparent, efficient, rapid and equitable to disputes concerning contractual obligations deriving from on-line sales or service between a Consumer residing in the Union and a trader established in the Union by the intervention of an ADR entity (Alternative Dispute Resolution) adhering to it, and that may be selected from a list available on the platform. For further information on the European ODR Platform, or to start, through it, a procedure of alternative resolution of a dispute concerning a purchase contract concluded pursuant to the Conditions of Sale, please use the following link: http://ec.europa.eu/odr. The Seller’s e-mail address to be reported to the European ODR Platform is as follows: firstname.lastname@example.org
13.4. If no settlement attempt is made under articles 14.2 and/or 14.3 above, or the attempt is not successful, the dispute shall fall under the exclusive jurisdiction of the court of the Consumer’s residence or domicile, if the Consumer resides or is domiciled in Italy, or the court of Milan, Italy, if the Consumer resides elsewhere.
Language of Conditions
14.1 The Conditions of Sale are published on the Site just in English.
GENERAL CONDITIONS OF USE
Welcome to the www.luciamerlobags.com website, the official online shop of Lucia Merlo (hereafter the “Site”). The Site is managed and maintained by Lucia Merlo with registered offices at Via Muratori Lodovico 7, 20135, Milan, Fiscal Code, no. MRLLCU84L71E625N, VAT no. 10287160963 and Registration number at the Company Registry of Milan no. MI-2519700 (hereafter “Lucia Merlo).
Access and use of the Site is regulated by the General Conditions of Use (hereafter the “General Conditions”). The access and use of this Site, as well as the purchase of products, imply the reading, knowledge and acceptance of these General Conditions of Use, and General Sales Conditions.
If you do not agree with any or all sections of the Site General Conditions, please refrain from using this Site.
Anyone accessing and using the Site, implicitly declares not to use the Site for illicit purposes or those contrary to the applicable laws in force.
Lucia Merlo can modify or simply update these General Conditions, in full or in part. The changes and updates of the General Conditions will be notified to the users in the Homepage of the Website as soon as they become applicable, and they will be binding once published on the Website, in this section.
If any clause of these General Conditions are deemed illegal, null and void or ineffective for whatever reason, such invalidity or inefficacy shall have no effect on the validity or efficacy of the remainder provisions.
Contents of the Site
The access and use of the Website, including the visualisation of the web pages, communication with Lucia Merlo, possibility to download information on products and purchase of said products on the Website, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity.
By accessing the site, you will be the only one liable for the use of the Site and its contents. In fact, Lucia Merlo cannot be deemed liable for the use of the Website and its contents which is not compliant with applicable laws, by any of its users, granted Lucia Merlo liability for wilful misconduct or gross negligence. In particular, you will be the only one liable for the communication of wrong, false information and data or relative to third parties, without their explicit consent, and for the improper use of said data.
In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user’s risk, any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to Lucia Merlo. Lucia Merlo declines all liability for possible damages due to the impossibility to access the services offered on the Website or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorized accesses, data alterations, lack and/or faulty operation of the user’s electronic devices.
The user is liable for the preservation and use his/her personal information properly, including the login information that allows to access reserved services, and for any detrimental consequence or prejudice derived to Lucia Merlo or third parties due to improper use, loss, or stealing of said information.
Intellectual Property Rights
All the contents of the Website, in any format, published on the Website, including web pages, graphics, colours, schemes, tools, the characters and design of the Website, the diagrams, layouts, methods, processes, functions and software relative to the Website, are protected by copyright and any other intellectual property right boasted Lucia Merlo and other rights of proprietors. The reproduction of the Website and its contents, whether in full or in part, is prohibited in any form, without the explicit written approval of Lucia Merlo. Lucia Merlo boasts the exclusive right to authorize or forbid the direct or indirect, temporary or permanent reproduction, in any way or form, whether in full or in part, of the Website and its contents. With regards to the use of the Site, you are exclusively authorized to:
(i) view the Site and its contents.
(ii) perform any other temporary reproduction activity which is not related to any personal economic purpose, considered provisional or additional, and integral and essential activity for the visualisation of the Website and its contents, and
(iii) any other navigation activity on the Website, performed exclusively in view of a licit use of the same site and its contents.
Any additional reproduction activity shall be authorised by Lucia Merlo from time to time or by the authors of the single works available on the Website, if needed. Said reproduction activities shall be anyhow performed for licit purposes and in compliance with copyrights and all the other intellectual property rights of Lucia Merlo and authors of the single works available on the Website. The authors of the single works published on the Site boast the right to claim the legitimacy of their work at any time, and to oppose to any alteration, editing or any other change of the same works, including any act that may cause prejudice to the works, and be detrimental for their image and reputation. You agree to comply with the copyrights of the artists that chose to publish their works on the Site of that have collaborated with the latter, to the creation of new expressive and artistic forms destined to be published, even if not exclusively, on the Site or that form an integral part of it. Moreover, you are not authorized under any circumstance, to use the contents of the Site and any single work protected by copyright and any other intellectual property right, in any way or form. For example, and not limitedly to, you cannot alter or anyhow, modify the protected contents and works without the consent of Lucia Merlo and of the single authors of the works published on the Website, if needed.
The General Conditions are regulated by the Italian law and interpreted pursuant to the same, including, by way of example and not limited to, any disputes concerning the existence, validity and efficacy of the General Conditions and any other provision it refers to.
Any disputes shall fall under the exclusive jurisdiction of the court of the Consumer’s residence or domicile, if the Consumer resides or is domiciled in Italy, or the court of Milan, Italy, if the Consumer resides elsewhere.
If you are a consumer, please refer to Legislative Decree no. 206 of 6 September 2005 – “The Consumer Code” plus any amendments and additions to the same, for further details on the juridical aspects regulated by these General Conditions.
Please refer to the General Sales Conditions for any aspects not contemplated by these General Conditions, as applicable.
Last updated: December 11, 2021
Interpretation and Definitions
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lucia Merlo Bags, Via Muratori 7 Milano, 20135.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your
browsing history on that website among its many uses.
Country refers to: Italy
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Lucia Merlo Bags, accessible from https://www.luciamerlobags.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.
They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided,
and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of
cookies on the Website.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal
Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
RETURNS AND REFUND
In case you are not satisfied with your purchase, you have 14 days from the date you received the order to return the products.
HOW TO MAKE A RETURN
An explicit declaration of the decision to withdraw should be sent to Lucia Merlo, to the e-mail address email@example.com, requesting the withdrawal form from Customer Care and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.
At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box, a sheet with the address of the warehouse to be printed and applied outside the box and the instructions for returning the product.
Insert the completed return form in the box along with the product (s) to be returned. The products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
Prepare the box by applying the sheet with the address of our warehouse on the outside. The destination is:
Via Muratori Lodovico 7
20135 MILANO – IT
The return of the items to Lucia Merlo must take place without undue delay and, in any case, within 14 days from the day on which the request for withdrawal was made. The deadline is met if the goods have been shipped before the expiry of the 14-day period.
RETURN FOR WITHDRAWAL:
In the case of Return for Withdrawal, the shipping costs for returning the products are charged to the customer. The return will be the responsibility of the customer until the box is delivered to our warehouse.
In the case of Returns due to incorrect, damaged or defective product, the shipping costs are at our expense. In addition to the value of the products purchased, the amount relating to logistics costs incurred for the delivery of the order will also be reimbursed, in the event that the returned product is the only one present in the order. Furthermore, the transport costs for the return will not be charged.
The return will be managed within 14 working days from the date of delivery to our warehouse. Timing may vary due to transport delays in the case of holidays or force majeure, nevertheless, we want to reassure you that we will always continue to strive to limit these changes as much as possible. We will proceed with the refund of the item only after having carried out the appropriate quality checks or to verify, in the event that the product had been returned for defects, the actual non-conformity declared by the end customer. All payments made for the returned items will be refunded, inclusive of delivery costs only if the buyer decides to use the courier proposed by the Seller, but you will be charged for any loss of value of the product and receive a refund for the residual amount. The refund takes about 14 days from the verification of the item made. Refunds will be made using the same payment instrument used for the purchase (bank transfer, credit card or Paypal)
SELLER’S LEGAL WARRANTY OF CONFORMITY
In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 135 of the Italian Legislative Decree n. 206/2005.
The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.
To request a refund, follow the instructions provided in the “How to make a return” paragraph above, with indication of the defect and/or non-conformity detected and attach one or more images of the product that clearly show the defect.
The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.
SHIPPING TIMES AND PRICES
The delivery of products purchased on the Site usually is made with courier and it takes place within 5 (five) days from the receipt of payment.
Deliveries may incur slight delays during holiday periods, events out of the will of the actors involved in the distribution chain, such as natural disasters, roadblocks for strikes, demonstrations, health problems; couriers do not deliver on 24/12, 25/12, 26/12, 01/01 or on weekends.
An extra working day, compared to the above terms, could be required for orders paid for by credit card to allow for standard administration procedures.
The shipping costs differ for Italy, European Union and Extra-EU countries. Check the product page for more information. For UK and Switzerland orders Customer Service should be contacted.
Purchases made via the Site www.luciamerlobags.com can be paid for only by Mastercard, Visa, PayPal in Euro currency.
All your purchases are made in complete security using state-of-the-art e-commerce technological systems and coding systems (SSL) to prevent unauthorised access to your personal data and credit card information.
Once you have completed the order, you will receive a confirmation e-mail containing your Order Number and a summary of your purchases- Remember you can track your order status at any moment in time from the relative section in your profile.